FAQs
Unsure of something listed on our website?
We have answers to some frequently asked questions below. Check it to see if we can answer your question. If you need more help please don’t hesitate to use the form in the contact us section below OR call us on 01369 704545.
General Queries
A: We have 2 screens. Studio A has 168 seats and Studio B has 68 seats.
A: There are multiple places to park only a short walk away.
Jane Villa Cark Park – 64 spaces only 2-minute walk away.
Hanover Street Car Park – 65 spaces only 4-minute walk away.
Moir Street – 61 spaces only 5-minute walk away.
Argyll Street – 50 spaces only 7-minute walk away.
A: We open 12:30PM till 10PM daily expect Saturday we open 10:30AM for our Fun Film Club.
A: If you would like to apply for a job please hand in your CV or email us at here.
A: We LOVE social media! It is a great way to communicate with our customers. Follow us here:
A: Yes, of course!
A: Click the tab ‘Contact Us’ – this form will be received and someone will either email or call within 48hours.
A: Click the tab ‘Contact Us’ – this form will be received and someone will either email or call within 48hours. We usually request a headed letter from the charity stating donation information, so please keep this to hand.
A: If you have left something behind please call us on 01369 704545 and one of our box office team will do our very best to reunite you with it.
Booking Queries
A: TBC
A: Yes, you are able to claim discounts with us when purchasing tickets online! Simply select your tickets, follow the checkout process and before payment, there will be an option to redeem your discount. Please note that the discounts will only appear on the days that they are able to be used within our cinema.
A: If you have not received your confirmation email following purchasing tickets from our website, don’t panic! Our box office team will be able to find your transaction by your name or alternatively the credit card you used for the transaction.
A: Are your tickets lost? Don’t panic! If you have bought them from us within the cinema, we may be able to find your transaction if you know the date and/or time you purchased them from us. However, it is much easier to locate a transaction for a lost ticket if you have booked with us online as we only need the name on the card used!
A: If you have an account with us then this is very simple to amend. All you need to do is contact us on 01369 704545 or pop into the cinema and speak to one of our staff.
A: If you have not received your confirmation email following purchasing tickets from our website, don’t panic! Our box office team will be able to find your transaction by your name or alternatively the credit card you used for the transaction.
A: If you have booked tickets with us online, you do not need to wait in the queue at the box office to collect your tickets. Simply show your confirmation email on your phone that you should have received after your purchase.
A: If you’ve booked tickets with us online, you do not need to bring ID with you in order to collect your tickets as you only need your email confirmation. That being said, if the film has 12A, 15 or 18 certificates then you should still bring identification with you as proof of age.
A: Our Fun film clubs take place every Saturday morning at 11am or 11:30am for our Autism Friendly screening. Additionally, we have Fun Film Club showings every Tuesday during school holidays. The Fun Film Club is an experience designed to introduce young children to the cinema environment.
A: All films rated by the BBFC receive a certificate. If a certificate specifies that a film is only suitable for someone over a certain age, then only those over that age may purchase a ticket to view it with proof of age when needed. We accept driving license, passport, Young Scot Card or Passcards.
The film certificate regulations are as follows;
U- All ages admitted. There is nothing unsuitable for children aged 4 years and over, but parents may wish to check before allowing a very young child to view the film
PG- All ages admitted, but some certain scenes can be unsuitable for young children. They should not disturb children aged 8 or older, but parents should check before allowing a younger child to view the film.
12A- Films classified 12A contain material that is not generally suitable for children aged under 12. No one younger than 12 may see a 12A film in a cinema unless accompanied by an adult.
15- Suitable only for people aged 15 and older. No one younger than 15 may be admitted to a 15 film in a cinema.
18- Suitable only for people aged 18 or older, No one younger than 18 may be admitted to an 18 film in a cinema.
A: We always advise our customers to book in advance as doing so ensures you are able to skip the queue at the box office and go straight into your film, making your cinema experience with us as easy and enjoyable as possible!
My Account
A: Click here for and follow the steps.
A: After making an account with us, you will be sent an email with a temporary password. All you need to do is follow log-in instructions and you will see a red link that will prompt you to reset your password to something you will remember!
A: Click here to reset your password.
Prices & Discounts
A: Our ticket prices are as follows;
Adult £8.50 / Teen: £7.50 / Child (Under 15): £6.50 / Concession: £7.00.
Live Event screening prices vary depending on the performance and the company broadcasting the event.
A: A concession ticket is a reduced ticket price allowing the customer entry for £7.00. This price is available for a senior citizen (age 60+) or anyone who owns a concessionary card such as CEA or Bus Pass etc.
A: Yes, your CEA card entitles you to purchase a concession priced ticket for any screening and also one guest.
A: Yes, your CEA card entitles you to purchase a concession priced ticket for any screening and also one guest.
A: We do have family tickets! The family ticket admits you all into the film for the concession price of £6.50 each, therefore the price will vary depending on how members of the family there are. Starts with 1 Adult & 2 Children OR 2 Adults & 1 Child.
A: Yes, babies are more than welcome here with us at Studio Cinema for films with CERT U, PG & 12A. Although please keep in mind the cinema can be a distressing environment for some very young children.
For children older than 18 months we have our Fun Film Club which is a way to introduce toddlers into the cinema environment at a low cost of £2.50 per ticket.
Click here for our Fun Film Club screenings.
A: Yes, we do accept Meerkat Movies! We offer our 2-4-1 cinema tickets deal with Meerkat Movies for all available screenings on a Tuesday and Wednesday. To redeem this discount in the cinema, simply present your weekly code to our staff when buying your tickets. If you would like to redeem your discount online, simply follow the checkout process until you are asked to add your code.
A: We do offer student discounts! These are available from Monday- Thursday when you show a member of staff a valid student ID while buying your tickets. This will admit you into the cinema for the reduced price of £7.50.
A: Yes, we do accept all of the cards listed below!
-We accept Young Scot Cards on a Tuesday and Thursday and you receive 2-4-1 tickets! These admit the cardholder into the cinema for the teen price of £7.50 along with one guest ticket – these can also be purchased online, simply show your tickets & card to the usher upon arrival.
-Bus Passes allow a concession price admission for £7.00. However, if you have a companion travel card, this will give you a concession price ticket along with one companion into the cinema for free!
-CEA cards are accepted all through the week. If you have a CEA card, the person serving you will need to enter the card number into the system in order to receive your discount.
A: For our group bookings we charge a reduced price per person for entry into the film. If you would like to make a group booking with us simply contact us on 01369 704545 or fill in our enquiry form here.
A: A VIP ticket allows those who receive them to come and see any showing of their choice free of charge.
A: Yes, we do accept Filmology vouchers. If you give these to our member of staff at the box office, they will give you however many free tickets you are entitled to.
Autism Friendly Screenings
A: Our Autism Friendly screenings are in partnership with our Fun Film Club. These take place every Saturday at 11:30am.
A: In these screenings, we have subtle changes to the cinema environment which mean that people who have sensory difficulties have a more positive experience than they would in a traditional cinema setting.
Changes include:
• The lights being kept on at a low level
• Lower than usual sound levels
• No trailers or advertisements – just the film
• Allowance for increased levels of movement and noise
A: No, anyone with another sensory sensitivity or a learning disability is more than welcome to come along.
A: Yes, if you have a CEA card or a concession companion card you are entitled to one free ticket.
Find out if you are eligible here: CEA
A: No, our screenings are open for anyone how has other sensory sensitivities, as well as those on the autism spectrum.
A: Yes of course! The cinema is a great way to enjoy a morning with friends or family.
A: We understand autism is different for everyone and our cinemas understand some visitors may need different adjustments. You are more than welcome to call us ahead of time on 01369 704545 to discuss this and will try to accommodate your needs, taking other guests into consideration too.
A: No. You can buy your ticket at your local cinema on the day of the screening. However, we do suggest it as this means you don’t need to wait in a queue – you can have the tickets ready for your arrival and head straight into your screen.
Accessibility
A: Yes, our cinema does have disabled access! We have wheelchair bays in both of our halls so there is no need to worry no matter what film you are going to see.
Yes, we have an accessible toilet both next to Studio A & B.
A: Within our cinema, we accept CEA Cards and Companion Travel Cards. To claim your companion discount with these forms of ID, simply show your valid card to our box office member of staff when buying your tickets.
There are multiple places to park only a short walk away.
Jane Villa Cark Park – 64 spaces only 2-minute walk away.
Hanover Street Car Park – 65 spaces only 4-minute walk away.
Moir Street – 61 spaces only 5-minute walk away.
Argyll Street – 50 spaces only 7-minute walk away.
Gift Vouchers
A: Yes, we do sell gift vouchers! They can be made out of whatever value you wish, and you are able to purchase these from one of our box office team inside the cinema.
A: Yes, you can! Gift vouchers are not only for tickets, but you can also use them to buy anything from our selection of food and drink from our kiosk
A: Yes, you can use your gift vouchers when buying tickets online! Simply select how many tickets you would like to buy and follow the checkout process until the payment page where there is an option to add in the serial number you can find on the gift voucher you have been issued.
Please note, only gift vouchers bought after our new system was installed will be able to do this as ones issued before do not have a serial number.
A: Not to worry, if you bought a gift voucher with us before the new system you are still able to use it until the date displayed on the bottom left corner.
A: If you do not want to use the full value of your gift voucher at once, simply tell the member of staff serving you how much you would like to use and they will issue you with a completely new gift voucher! Your new voucher will now have a new serial number and show the remaining balance to avoid any confusion.